Ordering
How do I place an order with you?
You can place orders directly on our website www.elysianluxury-living.com. Please do not transfer funds to any accounts outside of our website. All enquiries for product purchase will be redirected to the product link on our website.
Can I get bulk orders for my business?
Absolutely. Please contact us at contact@elysianluxury-living.com to discuss your business needs and requirements, and the team will be happy to assist you.
My item is out of stock. What are my options?
Our website is equipped with the Notify me option when an item is out of stock. If you have asked to be notified, once the product is back in stock, you will receive an email. Alternatively, you can order a similar product from our wide product range in the meantime.
Can you ship outside of Nigeria?
Yes, we ship within and outside of Nigeria. The shipping cost is of course dependent on the delivery country. Once you are on the checkout page and input your address, the shipping rates as applicable will be displayed.
How long does it take for my item to be delivered?
If a product is ordered before midday (12 noon), we aim to dispatch by the following working day, this excludes Saturday, Sunday and public holidays.
For orders for delivery within Lagos, it should be received within 3 days of ordering (as long as the order was placed before noon).
For orders outside of Lagos, we aim to deliver within 7 days of ordering.
For orders outside of Nigeria, we will deliver within 7 days.
Payments
What payment methods are accepted?
Payment methods accepted are bank transfer and card payments via Paystack
Returns and Exchanges
Can I exchange items?
We do not accept exchanges. However you can return your item and order a new one from our website.
Can I return items?
Yes, please refer to the Return policy for timelines.
What is your return policy?
Please refer to Returns Policy
Products
What products do you offer?
We aim to offer a variety of products. At the moment, we have our automobile fragrances which are available to shop on our website. Other products will be launched in due course. If you subscribe to our marketing communications, you will be notified once new products are launched.
How do you source your products?
Our products are sourced from across the globe. We ensure that our products are ethical, sustainable and environmentally friendly.
How long does the auto essence stick fragrances last for?
Each fragrance stick can last approximately for 4-6 weeks, this is of course dependent on usage and ventilation within the car. We have refill sticks available for each of our signature Ulysses and Decadent Aire sets, depending on your casing.
How can I dispose of used auto essence sticks?
The essence sticks can be disposed of in your household bin or you can send them back to us for recycling. Please send the sticks to our warehouse:
76B, Dr Omon Ebhomenye Street, Off Admiralty Way, Lekki, Lagos, Nigeria
Account Management
Do I need to create an account to purchase an item with you?
No, you do not need to create an account to purchase an item. Please always include the full delivery address and a contact number, so that we can contact you if there is an issue with your order.
Having an account however, makes the process easier for you. You can register for an account on our website at any time. You will need your email address to do this. You can save your contact preferences, delivery addresses etc. for subsequent orders.
Can I save multiple addresses on my account?
Yes, you can save multiple address on your account, this is so that you can have products delivered to an alternative address e.g. for friends or family.
How do I change my address?
You can amend your delivery address from your account. You can also choose a preferred address which will be your default address if you have multiple addresses saved.